Terms & Conditions

Last Updated: 6 Oct 2025

Welcome to OTAKU DELIGHTS (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.otakudelights.com (the “Site”) and the services, products, and features provided by us. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

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1. Eligibility & Use of Our Website

By using our Site, you confirm that:

You are at least 12 years old or have the consent of a parent or legal guardian.

You will not use the Site for any illegal or unauthorized purpose.

You agree to provide accurate, current, and complete information during checkout and account creation.

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2. Products and Orders

We specialize in selling custom-designed posters. All product images are for illustrative purposes only; the final product may vary slightly due to screen settings or printing processes.

Once you place an order and payment is successfully processed, we will begin processing it promptly. Please review all details carefully before checkout, as changes or cancellations may not be possible once production starts.

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3. Payment

All payments on www.otakudelights.com are processed securely through Razorpay. We accept major payment methods, including:

UPI

Credit/Debit Cards

Other payment methods supported by Razorpay

All orders must be prepaid. Cash on Delivery (COD) is currently not available.

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4. Shipping & Delivery Policy

We aim to deliver your orders in a timely manner. Updated estimated shipping times are:

Express Shipping (India): 7–8 business days

Standard Shipping (India): 13–14 business days

International Shipping: Currently not available

Accurate Shipping Information

To ensure smooth delivery, customers must provide complete and accurate shipping details, including:

Full Name

Phone Number & Alternative Number

House Number / Building Name

Area / Locality

City

State

Pincode

Failure to provide accurate details may result in delivery delays, return-to-origin (RTO), or non-delivery, for which we are not responsible.

Delivery Attempts & RTO

Our courier partners usually make multiple delivery attempts. If the customer fails to receive the package after 2–3 attempts due to reasons such as:

Not responding to calls from the delivery partner

Providing an incorrect or incomplete address

Refusing to accept the package

The order will be returned to us (RTO). In such cases, no refunds will be issued. If the customer still needs the product, a new order must be placed with correct details.

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Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery’s progress online.

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Shipping Delays

We strive to deliver within the estimated timeframes. However, delays may occur due to unforeseen circumstances such as natural disasters, strikes, or courier issues. For significant delays, please contact our support team for assistance.

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Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately. We will work with the shipping carrier to resolve the issue and provide a satisfactory solution.

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5. Cancellations

To cancel your order, contact our customer support team as soon as possible at Support@otaku.com.

Before production begins: Your order may be cancelled and refunded.

After production has started: Cancellation may not be possible.

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6. Returns & Refunds

As our products are custom-made, we currently do not accept returns or exchanges unless the product is defective or damaged upon arrival. In such cases, please contact us within 48 hours of delivery with photos of the issue.

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7. Intellectual Property

All content on this Site, including designs, images, text, graphics, logos, and product photos, is the property of OTAKU DELIGHTS and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

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8. Limitation of Liability

To the fullest extent permitted by law, OTAKU DELIGHTS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our Site, products, or services.

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9. Changes to Terms

We may update these terms from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

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10. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Email: Support@otaku.com
Website: www.otakudelights.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.