Shipping Policy
🚚 Shipping Policy
Shipping Locations
We currently offer shipping across India.
👉 International shipping is not available at this time.
Order Processing Time
All orders are typically processed within 2 business days after payment confirmation. Processing times may vary based on order volume or complexity of custom designs.
Delivery Timelines
Estimated delivery times are as follows:
Express Shipping (India): 7–8 business days
Standard Shipping (India): 13–14 business days
International Shipping: ❌ Not available currently
Please note that these are estimated timelines. Actual delivery may vary due to factors such as weather conditions, courier delays, or unforeseen circumstances.
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📍 Accurate Shipping Information (Mandatory)
To ensure successful delivery, customers must provide the following complete and correct details at checkout:
Full Name
Phone Number & Alternative Number
House Number / Building Name
Area / Locality
City
State
Pincode
We are not responsible for delays, return-to-origin (RTO), or non-delivery caused by incorrect or incomplete address information provided by the customer.
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📦 Delivery Attempts & RTO
Our courier partners will make up to 2–3 delivery attempts. If the customer:
Fails to respond to delivery calls,
Refuses to accept the package, or
Provides incorrect/incomplete address information,
The order will be returned to us (RTO) and no refund will be issued. A new order must be placed if the product is still required.
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📬 Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to monitor your delivery’s progress online.
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⏱ Shipping Delays
While we strive to deliver all orders within the estimated timeframes, unforeseen events such as extreme weather, courier disruptions, or logistical issues may cause delays. If your order is significantly delayed, please contact our support team for assistance.
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📦 Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us immediately. We will coordinate with the shipping carrier to resolve the issue and provide a suitable resolution.
Important: Visibly Damaged Parcels
If the outer packaging appears visibly damaged at the time of delivery, please refuse to accept the parcel and notify our support team right away. Accepting a visibly damaged package may affect eligibility for a replacement or refund.
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📑 Policy Updates
This Cancellation & Shipping Policy may be updated or modified from time to time without prior notice. We encourage customers to review this page before placing an order.
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📞 Need Help?
For any questions or concerns, feel free to reach out to our support team:
📧 support@otakudelights.com
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✅ By placing an order on www.otakudelights.com, you acknowledge that you have read, understood, and agreed to this Cancellation & Shipping Policy.